baud88 Privacy Policy
baud88 is fully committed to protecting your personal information. This document explains in detail how we collect, store, and use your information.
This Privacy Policy ("Policy") applies to all users of the baud88 platform. By using the baud88 website, mobile application, or any other service, you are considered to have accepted the terms described in this Privacy Policy. We take the privacy of your information very seriously and keep your data secure using modern security technology including SSL encryption.
This Policy is primarily designed for players in Bangladesh. If you have any questions, you can reach us via our 24/7 live chat or email.
What Information We Collect
baud88 may collect the following types of information to provide its services:
- Identity Information: Your full name, date of birth, and national ID number (where legally required).
- Contact Information: Email address and mobile number.
- Financial Information: Details related to your preferred payment method — bKash, Nagad, Rocket, or Upay. We never store your full mobile banking PIN.
- Technical Information: IP address, browser and device type, operating system, and session logs.
- Usage Information: Which games you have played, when you logged in, and your activity history on the platform.
- Cookies and Tracking: Our website uses cookies, which help improve your experience. See the cookie policy section below for details.
How We Collect Information
We collect your information in the following ways:
- When you fill in the account registration form.
- When you complete deposit and withdrawal transactions.
- When you contact our support team via live chat or email.
- Usage data collected automatically while you play games on our platform.
- Information received from third-party verification services (KYC process).
How We Use Your Information
baud88 uses your personal information only for the following purposes:
- To create, manage, and keep your account secure.
- To process financial transactions (deposits and withdrawals).
- To provide customer support and resolve your issues.
- To prevent fraud, comply with anti-money laundering (AML) regulations, and ensure platform security.
- To verify your age (only those aged 21 or above may participate).
- To inform you about relevant promotional offers and bonuses (you can opt out of these notifications).
- To analyse and improve platform performance.
- To identify risky behaviour and provide assistance in accordance with responsible gaming policy.
Legal Basis for Processing Information
baud88 processes your information on the following legal bases:
- Contractual Obligation: To fulfil our service agreement with you.
- Legal Obligation: To comply with applicable KYC and AML regulations.
- Legitimate Interest: To prevent fraud and protect platform security.
- Consent: In cases where you have given explicit consent, such as receiving marketing communications.
Sharing Information with Third Parties
baud88 does not sell your personal information or disclose it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment Processors: Information required to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the respective payment provider.
- Technology Partners: Minimum necessary information may be shared with gaming software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, or PG Soft for the purpose of operating games.
- Law Enforcement Agencies: Information may be shared with relevant authorities in response to legal claims or court orders.
- Identity Verification Services: With approved verification agencies as part of the KYC process.
All third-party partners are contractually obligated to follow baud88's privacy standards.
Data Security Measures
baud88 takes the following technical and administrative measures to protect your information:
- Use of SSL/TLS encryption for all data transmissions.
- Sensitive information stored in encrypted form.
- Two-factor authentication for account access.
- Restricted data access policy for authorised personnel only.
- Regular security audits and vulnerability testing.
- Automated monitoring systems for suspicious activity.
However, no data transmission over the internet can be guaranteed to be completely secure. It is your responsibility to keep your account password confidential and to notify us immediately if you notice anything suspicious.
Data Retention Period
baud88 retains your personal information only for as long as necessary:
- Active account data: for as long as the account remains active.
- After account closure: a minimum of 5 years to meet applicable legal obligations.
- Financial transaction records: for the period required by legal requirements.
- Cookie and session data: after the session ends or a maximum of 12 months.
At the end of the defined period, information is securely deleted or anonymised.
Cookie Policy
The baud88 website uses cookies, which are small text files stored in your browser. The purposes for using cookies are:
- Essential Cookies: To maintain login sessions and ensure security.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To analyse platform usage and improve services.
- Marketing Cookies: To show relevant advertisements (you can decline this).
You can manage cookies through your browser settings. However, disabling essential cookies may affect some platform functionality.
Your Rights
You have the following rights regarding your personal information:
- Right of Access: You may request to know what information we hold about you.
- Right of Rectification: You may request that incorrect or outdated information be updated.
- Right to Erasure: You may request deletion of your information within the limits of legal obligations.
- Right to Restrict Processing: You may restrict the processing of your information in certain circumstances.
- Right to Portability: You may request your information in a structured, machine-readable format.
- Right to Withdraw Consent: You may opt out of marketing communications at any time.
To exercise these rights, contact our support team via live chat or email.
Protection of Minors' Information
baud88 is an adults-only platform. Only those aged 21 or above may register. We do not intentionally collect personal information from anyone under the age of 21.
If we become aware that a minor has created an account, we will immediately suspend that account and delete all associated information.
If you believe a minor is using our platform, please contact us.
International Data Transfers
Our gaming software providers' servers may be located in various countries. In such cases your information may be transferred internationally. For any such transfer we ensure that:
- The receiving party maintains adequate security standards.
- Appropriate contractual safeguards are in place for the data transfer.
- The volume of information transferred is kept to a minimum.
Changes to This Policy
baud88 reserves the right to update this Privacy Policy as needed. For any significant changes we will:
- Publish the updated policy on the website.
- Change the "Last Updated" date at the top of the policy.
- You may be notified by email or live chat in the case of important changes.
Continued use of the platform after changes will be taken to mean that you have accepted the updated policy. It is recommended that you review this page regularly.
Privacy Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our dedicated privacy team will endeavour to process your request within 72 hours.
Email: [email protected]
Live Chat: 24/7 support available in Bengali
Please include your account email address in your request so we can assist you promptly.
For more information, see our Terms and Conditions and Responsible Gaming pages.